−63%
Mean time to resolution
42 min → 16 min
92%
Major incidents auto-triaged
from first alert
14
Teams on the MIM pattern
cloned from one agent
31k
Engineer-hours saved
annualized
Mean time to resolution
minutes / major incident
Falling since the MIM agent went live.
Reuse
agents from the pattern
One template, cloned team by team.
One pattern, many teams
Built once, governed once, reused
MIM Agent
→
Claims Ops
Underwriting Desk
Finance Ops
Treaty Admin
Cyber Response