Swiss Re · Art of the Possible
Idea 04 — Claims at the Speed of Trust
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Straight-through claims, governed

The same pattern EY proved for payments, applied to first notice of loss.
Based on EY · PowerMatch
01Intake

A claim arrives

First notice of loss captured from a portal or inbox; a flow kicks off automatically.

Power PagesOutlookPower Automate
02Understand

Extract the facts

Policy number, peril, dates and amounts read straight from the documents.

AI BuilderAzure AI FoundryDataverse
03Decide

Match, validate, score

The agent checks the claim against policy and treaty, then scores its certainty.

Copilot Studio
High certainty → straight-through
⤶Lower certainty → handler reviews in Power Apps (human in the loop)
04Act & assure

Settle, route, recover

Reserve and settlement written back; reinsurance recoveries triggered downstream.

Power AutomateRPACore / SAP

Microsoft Dataverse — one governed data layer

Policy, coverage, treaties and prior claims, synced from your core systems every few minutes and kept 100% in step.

Trust by design Audit trail on every actionMicrosoft PurviewManaged Environmentshuman sign-off on every payout
Proven at EY · PowerMatch (cash application)
30% → 80%
Straight-through, automatically
230k
Hours saved a year
2 wks → 2 days
To get a new handler productive
−50%
Rebookings, from fewer errors